He is a billionaire and owns just four pair of shoes and made his
billions from selling shoes. There is more. He lives in a trailer surrounded by
farm animals and is not your average CEO. He is the owner of ZAPPOS the online
shoe store. He says that he has lived in 10 places in his life and by far the
trailer life is his favorite. After all he can afford to live anywhere he wants
to so why not make it your favorite but why in a trailer surrounded by farm
animals? He is Tony Hsiea and is 41 years old. He lives in a 240 square foot
Airstream trailer. He rents it for $950
a month. He says that he cares more about experiences than stuff.
He invested $350 Million dollars
to clean up downtown Las Vegas. The investment was given to small businesses to
create more of a sense of community. He
wanted the area to be more walkable. It must be nice to be so rich that you can
create your own vision of a community. Within a few blocks of his ideal community is
ZAPPOS headquarters. There is no dress
code at his place of business or job titles just another feeling of community.
At work he calls it a Holacracy where everyone is in charge and anyone can be
compelled to do something good for the company. The employees decorated the board room in a
Star Wars Theme.
The place looks like more fun than business yet everyone is happy and
busy.
With the employees running the
show, there is no upper management and they all say they run the show. The
employees even determine their own salaries.
They divide the pay by the budget amount and the number of people that
need to be paid. Quite a simple plan. The employees really just want to be
there. Could this be the model company for the future? They want to be there
even on their day off. It also gives new meaning to the phrase, if the shoe
fits, wear it. The company is known for its excellent
customer service. It is not unlikely that a representative will be on the phone
with a customer for an hour helping them decide on a shoe they want.
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